AI Workflow System

FlowDesk AI

An AI-powered intake and routing system that reads inbound requests, classifies priority, drafts responses, and sends every task to the right team without manual triage.

Date

March 2026

Type

Operations Automation

Client

B2B Service Team

OpenAI n8n Supabase Slack API Webhooks

Automation

Project Overview

FlowDesk AI was designed for teams that receive a high volume of service requests across email, forms, and chat. The system interprets every request, extracts the core issue, and applies clear routing logic before a human operator needs to step in.

The final workflow reduced manual triage, improved response consistency, and gave managers a live view of workload and service-level risk. The product experience focused on clarity, speed, and traceable automation rather than black-box behavior.

Technologies Used

OpenAI for classification and drafting
n8n for workflow orchestration
Supabase for logs and queue history
Slack + email integrations

Key Features

Intent Triage

Reads incoming requests and assigns them to the correct support lane with confidence scoring.

Draft Responses

Creates response suggestions using tone and policy rules set by the operations team.

Priority Detection

Flags urgent requests based on language, customer tier, and SLA thresholds.

Human Handoff

Routes sensitive or low-confidence cases to operators with a clean audit trail.

Outcome

The concept demonstrates how a compact AI layer can improve operational speed without forcing teams to rebuild their entire support stack.

Need a workflow like this for your team?

I design AI systems that automate repetitive operations while keeping outputs structured, reviewable, and easy to maintain.

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